Privacy Policy

Last Updated: 2024-09-20

Introduction

This Unize Privacy Policy (“Privacy Policy”) describes the privacy considerations enacted by Better, PBC, the owner and operator of Unize and any Services, relating to the collection, use, protection, sharing, and processing of your personal information. We use your personal information to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Any capitalized words undefined in this Privacy Policy shall have the meanings as stated within the Unize Terms of Service and this Privacy Policy is subject to the Unize Terms of Service. Please review this Privacy Policy periodically as we may revise it from time to time. If you do not agree with or accept our Privacy Policy in its entirety, you must not access or use the Services. If you use the Services following a change to the terms of this Privacy Policy you agree to accept the revised policies.

Information We Collect

Information You Provide Directly

”Personal Data” is any information that you may provide to us either directly or indirectly that may be used to identify you, we collect the following Personal Data from you directly:

Account information. When you create an account with us, you are required to provide us with an email address, log-in password, and additional identifying information which may include your name, address, year of birth, and business information.
User Content you submit or create. This includes any text, photo, video, and files that you upload to the Services and content you produce by using our Services. For example, you may write a text or upload a file, upload an image or a video, generate a graph, and other content that you create throughout the course of your usage of Services.
Information from actions you take. We collect information about your use of our Services and your activities on the Services. This includes information such as the people you invite, the users you engage with, the spaces (defined as an organized collection of pages) you create or join, the pages you create or are invited to collaborate in, your roles and permissions in spaces, the properties and relationships you create, and information about purchases you make including what you purchased, and other related actions.
Payment information. If you subscribe to any of our paid plans, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processor, Stripe, receives and processes your payment information. We may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction.
Third Party Integrations. We may offer third party integrations and you may be required to submit your login credentials or other identifying information in order to access the third party integrations via our Services.
Other data not specifically listed here. There may be other data not listed above which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Information Collected Automatically

We may also collect Personal Data automatically as follows:

Information about your device. We collect information about the device you are using to access the Services. For example, this includes information like your IP address, operating system information, browser information, and information about your device settings, such as your microphone and/or camera. We gather this information to ensure the compatibility of our Services with your devices.
Information about your use of Services. For example, we collect log and event information related to how and when you use our Services (such as the sites, spaces, and pages you visit, the activities you engage in, the features you use, and the surfaces or embedded content you interact with). We may display this information publicly or provide it to others. However, we do not disclose personally identifying information other than as described herein.
Other information that we collect automatically. When you take certain actions on other sites, we may receive information about you. For example, when we advertise for our Services on third party platforms, if you click on the ad, we may receive information about which ad you saw and on which platform. Similarly, we may also receive certain information when you click on a referral link, such as which website you came from.

We may receive information from cookies (small text files placed on your computer or device) and similar technologies. Cookies are used to authenticate you as a user, maintain session information, remember your preferences, and track your interactions with the Services, which helps us tailor and improve your experience. Users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Services, with the drawback that certain Services features may not function properly without the aid of cookies.

Use of Information

We use your Personal Data for the following purposes or as otherwise described at the time of collection:

Providing you with our Services. In order for us to provide you with our Services, we use your personal information accordingly. For example, we use the information you provide to us to create and manage your account and to facilitate your purchases. We also collect and store any User Content you upload and display them to you directly. We also process the text you provide us to generate different views that we directly display to you or allow you to export to various formats.
Improving our Services. We use the information you provide us such as feedback, bug reports, error logs, and others which you may have communicated to us directly or we gathered automatically, to fix errors, develop new features, and overall improve the Services we offer.
To safeguard the user experience in our Services. We use your information to monitor for and take action against users and content that violate our Terms of Service and other policies. This includes responding to user reports, generating transcriptions of content as part of our investigation, detecting fraud and malware, and proactively scanning attachments and other content for illegal or harmful activity. We also use certain information, which may include content reported to us and content that violates our Terms of Service, to create systems and models that can be automated to more swiftly detect, categorize, and take action against prohibited content or conduct. Where applicable we may use your information to enforce our rights or obligations as set forth within the Terms or any other relevant agreements that you have entered into with us.
To contact you and provide customer service. We use your information to contact you in connection with your account (such as for verification purposes), to notify you regarding your use of the Services or your account, or to respond to your questions about our Services. We may also use your information to contact you about important product or policy changes and to send you information about products you have purchased or information on products that you may be interested in.
To comply with the law and protect rights. We may use your information to comply with legal obligations, protect rights, privacy, and safety of ourselves, our affiliates, any third parties, and you – the user. We use user information to respond appropriately to lawful requests and legal processes, including subpoenas, civil or criminal investigations, and government inquiries. Additionally, we use your information to audit our internal processes to ensure compliance with various legal, contractual, and internal policy requirements. We retain information where we are required by law or if we are compelled to do so by a court order or regulatory body. This comprehensive approach ensures we responsibly safeguard your information while adhering to all applicable laws.
To share with third parties. We share your information with our third party partners as further explained below.

Data Sharing and Disclosure

We do not sell or share your personal information with third-parties for interest-based advertising purposes. We may disclose your Personal Data as described below and for other purposes outlined in this Privacy Policy:

When you provide us with any content, you are giving us permission to make available said content on our Services. You have full control on who can access – via roles and permissions – your Content. We may also disclose your information as you otherwise instruct us or provide us your consent to do so.
We may share your Personal Data with third-party service providers who assist us with services such as payment processing, data analysis, email delivery, hosting services, and customer service.
If we believe that a disclosure is required by law, governmental inquiry, or civil or criminal investigation, then we may disclose some or all information requested. Where allowed and feasible, we will attempt to provide you with prior notice before disclosing your information in response to such a request.
We may need to disclose information if Better, PBC, or any of its assets, is involved in a transaction such as a merger, acquisition, reorganization, bankruptcy, or sale, transfer, or change in ownership.

Unize may allow connections through APIs or may post links to Third Party Websites through the Services, which may include information that we have no control over. When accessing Third Party Websites through our Services, you acknowledge that you are aware that these Third Party Websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these Third Party Websites and any information or Personal Data transferred between us and these Third Party Websites.

Data Retention

We are committed to maintaining, recording, and storing the information collected from users only for the duration necessary to provide our Services to you, or to fulfill the specified purposes outlined in this Privacy Policy such as resolving disputes, safety and security reasons, and for complying with the law.

We retain personal information for as long as you have an active account with our Services and are using or visiting our Services. You can delete some user information and Personal Data directly from the Services. However, there is information that we may need to retain for a certain period beyond account deletion for business and legal purposes.

Content Deletion

You have the right to edit or delete your User Content from our Services when you are the rightful owner of the User Content and have authorization and permission to modify the User Content from any other user or part of the Services if applicable. We will retain your User Content (this excludes User Content you have on spaces owned by other users) on our Services for as long as you choose to keep it. When you delete your User Content from our Services, it will no longer be accessible by you or other users and will be removed from our systems, unless we have an obligation to retain it.

Account Deletion

We retain your Personal Data as long as your account in our Services is active to enhance your user experience. Such insights help us continuously improve our offerings and develop features that meet user preferences. In some cases, specific information may be retained for extended periods for defined purposes, as further outlined in our policies.

You may be able to delete your account by contacting us. Upon initiating account deletion, your account will be placed on a temporary hold for 15 business days to allow for recovery in case of accidental deletion. Following this period, we will proceed to anonymize or delete Personal Data that is no longer necessary for us to retain.

Data Retention Purposes

Subject to this Privacy Policy, we may retain your deleted Personal Data for the following purposes:

Legal Compliance. Information required for legal obligations, such as retaining transaction records for tax purposes and Billing Information for accounting and tax compliance, will be held for the period required by the applicable law.
Dictated by the Authorities. In instances where law enforcement or other governmental agencies mandate the retention of a user’s Personal Data, compliance with these directions will be strictly followed, and Personal Data and User Content deletion will only occur once clearance is received from the respective authority.
Safety and Security. Information related to flagged users or violations will be retained indefinitely to ensure the ongoing safety and security of our Services and all its users, and to prevent fraud.
Resolving Disputes and Establishing Legal Defenses. Information from direct interactions, like communications with customer support, will be retained for an indefinite period to manage potential disputes or legal claims. Additionally, Personal Data will be retained if at our sole discretion we believe such information is relevant to any ongoing or possible criminal or civil investigation.
Provide Services to Other Users. User Content in spaces not exclusively owned by the user is retained unless users with sufficient permissions delete the User Content.

For inquiries regarding our data retention practices, or to address concerns regarding User Content or account deletion, please contact us at [email protected].

International Visitors

For users residing outside the United States, your information will be transferred to and processed in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. We employ safeguards like standard contractual clauses approved by various governing bodies to ensure your information is protected adequately.

Your continuous use of the Services constitutes your permission for us to process your Personal Data in the United States in accordance with this Privacy Policy.

Your California Privacy Rights

Unize permits residents of the state of California to use its Services, and complies with the California Business and Professions Code §§ 22575-22579. If you are a California resident you may request certain information regarding our disclosure of personal information. Various provisions throughout this Privacy Policy address requirements of the Californian privacy statutes. Although we do not disseminate your information to third parties without permission, you must presume that we collect electronic information from all visitors. If you have any questions, please contact us at [email protected].

Age Compliance

We intend to fully comply with United States and international laws respecting children’s privacy. Therefore, we do not collect or process any information for any persons under the age of 13. If you are under 13 and using our Services, please stop immediately and do not submit any information to us. In the event that we have inadvertently collected any information from users under the age of 13 please contact us immediately.

Please be aware that this Privacy Policy and any other policies in place, in addition to any amendments, do not create rights enforceable by third parties. Unize bears no responsibility for the information collected or used by Third Party Websites. You must review their relevant agreements to understand how their information collection practices work.

Opt Out of Commercial, Non-Commercial Communications and Do Not Track

If you decide to provide us with your contact information, you agree that we may send you communications via text and emails. However, you may unsubscribe from certain communications by notifying Unize that you no longer wish to receive these communications. Where we have received such a notification, we will endeavor to promptly remove you from our contact lists. We currently do not offer functionality for you to opt out through “do not track” listings. If you wish to opt out of certain communications or information collection, please contact us at [email protected].

Changes to the Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time at our sole discretion. When we do, we will let you know by appropriate means such as by posting the revised policy on this page with a new “Last Updated” date. Any changes to this Privacy Policy will become effective when posted unless indicated otherwise. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of the Services after any change in this Privacy Policy will constitute your acceptance of such change.

Contact Information

You can email us at [email protected] if you have any questions or concerns not already addressed in this Privacy Policy.

[email protected]